Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, “Do the right thing”, highly self-motivated individual? Do you genuinely care about helping customers?
Then a Virtual Servicing role may be the role for you!
These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills.
Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.
This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account.
Virtual Servicing Associate (Work at Home) Additional Expectations:
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.
Reference agent id code MJOLTYLERH when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default
Success in this role require the following:
The ability for you to be a passionate customer service advocate with past experiences for you to draw upon
Strong time management and multi-tasking skills in a virtual environment
Capable of working through changes and challenges by problem solving to achieve the desired result
Possess Strong decision making ability and pay close attention to detail
High level of autonomy and ethical self-management in a highly audited setting
Willingness and acceptance to be nimble when servicing customers
Excellent grammar, verbal, and vocal skills
Exceptional listening, questioning and call control techniques
Knowledge of digital servicing
High School Diploma, GED or Equivalent Certification
2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services
2+ years fraud experience
W@H experience and/or HVSS/FDO experience