Virtual CSR II. Colorado Springs, CO
Mommy Jobs Online (https://mommyjobsonline.com) is now in a need for
a Virtual CSR II to work in the US. only.
JOB TYPE: Full-time; MUST be a U.S. citizen.
Address client and/or provider inquiries via email, fax, telephonic, or
written correspondence according to internal and client guidelines.
Take inbound calls and makes outbound calls as needed.
Analyzes client and provider inquiries to determine appropriate steps
Perform review of claim history to ensure accurate information is
communicated to internal and external customers.
Work directly with internal departments and management for
resolution of Customer Service inquiries.
Able to accurately communicate the company’s findings to clients and
providers in written and verbal format.
Maintain reports and spreadsheets as needed.
Additional duties as assigned.
High school diploma or equivalent.
3/+ years of healthcare revenue cycle experience (collections,
appeals, denials management, etc.).
2/+ years of working with customers in a fast-paced, deadline-
2/+ years of experience as a Customer Service representative.
Strong technical skills with the ability to work across multiple software
systems and comfortably work remotely out of your home.
Excellent communication, verbal, written, and organizational skills.
Prior knowledge of inpatient and outpatient hospital revenue cycle
Contract interpretation, medical terminology and coding knowledge.
Proficiency with Microsoft applications.
Strong attention to detail, and time management skills with the ability
to interpret, research and identify core issues,
Strong customer focus, analytical and decision-making skills.
JOB REQUIREMENTS: Computer, Internet, and a home office set-up.
PAYMENT: $15.00-$25.00 per hour
TO BECOME AN AGENT:
Apply at https://mommyjobsonline.com and click on Join Now and select
the Customer Service Remote Job Bank Registry to get connected to our
remote customer service job positions.
Please reference agent ID code MJOLROXANNAG when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call
(405) 418-6160 and ask for Kimberly.