Senior Customer Service Specialist – REMOTE

Mommy Jobs Online
Published
April 17, 2020
Location
Auburn, GA
Category
Job Type
Job ID
Mommy Jobs Online
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
High School, Recent Graduate
Education Requirements
Not Specified
Salary
$19.00 an hour
Pay Type
Hour
Street Address
REMOTE

Description

Mommy Jobs Online is seeking a Senior Customer Service Specialist (Fluent in English and one of the following languages – German, French or Italian)

As a Customer Service Specialist, you will function as a customer service expert, taking escalated problems and concession calls and maintaining escalation queues.

The successful candidates will be action-orientated, a flexible problem-solver with excellent research skills. You will demonstrate Customer Obsession and Ownership on every contact.

Job Requirements

Mommy Jobs Online is seeking a Senior Customer Service Specialist (Fluent in English and one of the following languages – German, French or Italian)

As a Customer Service Specialist, you will function as a customer service expert, taking escalated problems and concession calls and maintaining escalation queues.

The successful candidates will be action-orientated, a flexible problem-solver with excellent research skills. You will demonstrate Customer Obsession and Ownership on every contact.

Qualifications

BASIC QUALIFICATIONS
· Fluent in English and one of the following languages (German, French or Italian)
· Proven ability to provide good judgment, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
· Excellent written and verbal communication.
· Utilize conflict resolution skills as applicable to customers and demonstrate effective listening skills and patience.
· Demonstrates decision-making ability
· Ability to work independently on projects or tasks to identify and ultimately resolve customer pain-points.
· Maintain a high level of professionalism and approach-ability
· Successfully completes approved special projects as assigned.

PREFERRED QUALIFICATIONS
Experience in process improvement/lean six sigma
Project management experience

Pay: $19.00 per hour

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLaddiehamm when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

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