We provide the tools, technology, and support that mental health professionals need to efficiently run their practice, so they may invest more of their time caring for their patients. We believe that customer support and happiness is more than just answering questions. We directly impact business goals through providing feedback to our product team and driving customer success.
Our customer happiness team is one of the main reasons for our success and we want to be role models for our customers.
You'll love this role if you truly enjoy helping others. We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-focused team successful.
Responsibilities and goals you'll own:
Respond to and resolve customer questions through chat, email and telephone calls quickly and effectively
Become an expert on features and capabilities to help solve any problems a user may encounter using or setting up their account
Assist in on-boarding, educating, and supporting our customers from pre-trial inquiries all the way to subscription and beyond
Help and provide guidance to our customers with insurance claims and billing related questions
Act as a customer liaison with the product, sales, and marketing teams by passing along unique use cases and challenges that you see our customers experiencing
Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience
Self-managed and self-motivated; you assimilate information quickly
Comfortable answering and speaking on the telephone for long periods of time
Previous experience responding to customers via telephone, live chat, and/or social media
Prior experience with software support and training
Previous experience with insurance claims and billing; a plus if billing experience is related to mental and behavioral health
Team-player; you are able to write and talk to technical and non-technical people (both inside and outside of the Company) in clear and concise ways that the majority of people reading or listening to you understand the subject matter you are communicating. Blogging experience a plus
Problem-Solver; you enjoy solving problems and don’t stop until you’ve solved them; you are able to work on multiple tasks concurrently
Patience, flexibility and empathy are your strong suit
Who will love this job:
You don’t need to be told what to do. After you learn your job, you need very little guidance to see what needs to be done – you take the initiative to jump in and get it done
You’re super comfortable working on a distributed team – in fact, that’s exactly what you’re looking for!
You know that the best plans are meant to be broken
You change and adapt to meet the needs of your customers
You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away
You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and you seek to empower and educate our customers
You love reading and learning about new ways of doing things. There’s always a better way
You’re a positive person and know how to look on the bright side
You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong)
You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information
Were serious about team member well-being and lifelong learning – we offer:
Unlimited paid time off – we want you to enjoy life outside the office!
Generous medical and dental benefits – we care about your health!
401(k) Plan – we care about your future!
We work in a fast-paced and continuously evolving business. We understand that change and disruptive progress don’t just happen without amazing people working together every day.
Pay: $18.70 hr
To Become An Agent
*Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLGARNETTA when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
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