Healthcare Customer Service Representative
Mommy Jobs Online (www.mommyjobsonline.com) is seeking customer service representatives to conduct outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
Education and Experience:
Technical Skills: Proficient data entry skills; ability to achieve a "Meets Expectations" rating or higher on scorecard.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
Independent Thinking / Self-initiative: Critical thinker with ability to focus on things that matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the internet, and software applications.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; and collaborate.
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
Pay: $18.00 per hr
Flexible work shifts available PT / FT.
To Become An Agent
*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLMICHELE when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default