This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to get registered on our site directly!
Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues.
Having a good sense of sales opportunities and churn risks is crucial.
Our focus is email support. We’re not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email.
We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers.
We’re a team of three people and work in a shared ticket queue. There’s no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer.
You’ll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but you’re also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.)
Must haves ...
Bonus skills / attributes ...
Pay: $15.00 per hour / DOE
Why work with us?
To Become An Agent
*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online.
If you have further questions please contact us at 1 (405) 418 - 6160.