Customer Support Associate REMOTE /FULL-TIME

Mommy Jobs Online
Published
July 2, 2020
Location
Alplaus, NY
Category
Job Type
Job ID
Customer Support Associate REMOTE /FULL-TIME
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
High School
Education Requirements
Not Specified
Salary
$15.00
Pay Type
Hour
Street Address
Remote

Description

There’s going to come a day when you need to get something notarized. When that day comes, wouldn’t you rather do it from your kitchen? In the same time it takes to make a sandwich?

Mommy Jobs Online is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarizations. This is an outstanding opportunity to join a growing technology company that is transforming how business is done in the real estate and mortgage market (and beyond).

In this crucial customer-facing role, you’ll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we’re interested in hearing from you!

What you’ll do as our Customer Support Associate:

  • Perform chat, email, and phone-based customer support
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools to identify platform bugs and call out appropriately
  • Provide product feedback and suggestions
  • Take on additional responsibilities and grow your career
  • Other operational and administrative duties as needed based on business needs, bandwidth, and customer demands

You are:

  • An excellent writer and verbal communicator
  • Committed and focused, with the follow-through and drive to see problems through to resolution
  • Capable of diffusing tension to work through the issues at hand
  • Able to multi-task, prioritize and manage time effectively
  • Flexible and cooperative in your approach to working with others
  • Patient in helping others resolve tech issues

Requirements:

  • Flexible schedule (primarily Monday-Friday shifts starting between 8am and 12pm. Occasional weekend or evening coverage may be required)
  • High-speed internet access (will be required to pass an internet connection test)
  • A quiet, private home office or workspace
  • Ability to pass a background check
  • Comfort and enthusiasm for technology

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Business casual work environment
  • On-the job-training and ongoing coaching and development

Position logistics:

  • This role pays $15/hour
  • This is a full-time role, eligible for benefits & overtime
  • This is a fully remote/work from home role
  • We’re hiring for a variety of weekday & weekend shifts (8am-4pm, 10am-6pm, 4pm-11:59pm)
  • Candidates must reside in the United States
  • We are unable to sponsor work visas

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLsulee when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default  

Job Requirements

Perform chat, email, and phone-based customer support
Maintain a positive, empathetic, and professional attitude toward customers at all times
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools to identify platform bugs and call out appropriately
Provide product feedback and suggestions
Take on additional responsibilities and grow your career
Other operational and administrative duties as needed based on business needs, bandwidth, and customer demands
Flexible schedule (primarily Monday-Friday shifts starting between 8am and 12pm. Occasional weekend or evening coverage may be required)
High-speed internet access (will be required to pass an internet connection test)
A quiet, private home office or workspace
Ability to pass a background check
Comfort and enthusiasm for technology

Qualifications

An excellent writer and verbal communicator
Committed and focused, with the follow-through and drive to see problems through to resolution
Capable of diffusing tension to work through the issues at hand
Able to multi-task, prioritize and manage time effectively
Flexible and cooperative in your approach to working with others
Patient in helping others resolve tech issues

Apply
Get connected to pre-screened employers ready to hire you to work-at-home today! Visit us here: https://www.mommyjobsonline.com/join-now.html and select the work-at-home job bank portal of your choice based on your background skills to find work quicker.

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