Customer Support Associate

  • July 29, 2020
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  • 0 Comment
Mommy Jobs Online
Published
July 29, 2020
Location
Virtual, NM
Category
Job Type
Job ID
mommyjobsonline
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
None
Education Requirements
Not Specified
Salary
$15.00
Pay Type
Hour
Street Address
Virtual

Description

There is going to come a day when you need to get something notarized. When that day comes, would you not just rather do it from your kitchen? In the same time it takes to make a sandwich?

Mommy Jobs Online is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarial acts.

This is an outstanding opportunity to join a growing technology company that is transforming how business is done in the real estate and mortgage market (and beyond).

In this crucial customer-facing role, you will help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we’re interested in hearing from you!

What you will do as our Customer Support Associate:

  • Perform chat, email, and phone-based customer support.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools to identify platform bugs and call out appropriately.
  • Provide product feedback and suggestions.
  • Take on additional responsibilities and grow your career.
  • Other operational and administrative duties as needed based on business needs, bandwidth, and customer demands.

SOME OF OUR BENEFITS:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision.
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Business/casual work environment
  • On-the job-training and ongoing coaching and development.

POSITION LOGISTICS:

  • This role pays $15.00 per hour
  • This is a full-time role, eligible for benefits & overtime
  • This is a fully remote role
  • We are hiring for a variety of weekday & weekend shifts (8:00 am-4:00 pm, 10:00 am-6:00 pm, and 4:00 pm-11:59 pm).
  • Candidates must reside in the United States.
  • We are unable to sponsor work Visas.

TO BECOME AN AGENT:

*Apply at https://mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.

Please reference agent ID code MJOLTanyaPhilip when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat:

https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Job Requirements

REQUIREMENTS:

• Flexible schedule (primarily Monday-Friday shifts starting between 8:00 am and 12:00 pm. Occasional weekend or evening coverage may be required).

• High-speed Internet access (will be required to pass an Internet connection test).

• A quiet, private home office or workspace.

Qualifications

As a potential candidate, you are…

• Able to pass a background check

• An excellent writer and verbal communicator

• Committed and focused, with the follow-through and drive to see problems through to resolution.

• Capable of diffusing tension to work through the issues at hand

• Able to multi-task, prioritize and manage time effectively.

• Flexible and cooperative in your approach to working with others

• Patient in helping others resolve tech issues.

• Comfortable enthusiasm for technology

Apply
Get connected to pre-screened employers ready to hire you to work-at-home today! Visit us here: https://www.mommyjobsonline.com/join-now.html and select the work-at-home job bank portal of your choice based on your background skills to find work quicker.

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