Customer Success Supervisor (great benefits)

  • October 9, 2020
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  • 0 Comment
Mommy Jobs Online
Published
October 9, 2020
Location
Virtual, GA
Category
Job Type
Job ID
mommyjobsonline
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
None
Education Requirements
Not Specified
Salary
$21.00
Pay Type
Hour
Street Address
Virtual

Description

Mommy Jobs Online (https://mommyjobsonline.com) is now hiring for a Customer Success Supervisor to work virtually.

You will be working with our largest, high growth customers to ensure that they are successful. This will be done by building strong relationships, helping them find long term solutions, and overcome any roadblocks. This position gives you the opportunity to understand their goals, immerse yourself in their business, and give them the best practices to achieve success.

This role is 100% remote, so comfort with being a self-starter and ambiguity is a must!

The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, and the versatility to work on a variety of projects.

RESPONSIBILITIES:

  • Run one-on-one, best in class calls with our customers.
  • Strategize with customers on marketing strategies to drive growth.
  • Become a critical voice on the team in iterating on our customer journey.
  • Build strong relationships and brand loyalty with our customers.
  • Design creative and new ways to connect with customers to fuel growth.
  • Triage technical issues with the customer and the PostScript team.
  • Maintain an expert level understanding of the PostScript product, along with larger e-commerce & marketing knowledge.

BENEFITS:

  • Happy customers who want your product.
  • Opportunity to join a rocket ship in its early stages.
  • Lots of room for growth: we empower our people then get out of their way.
  • Fun: we are passionate and enjoy working together.
  • Transparency: we are open about the state of the business and take mentoring seriously.
  • Empathy: we sincerely care about our employees and our customers.
  • Fast-paced, growth-focused environment.
  • Travel: we get the whole team together in fun locations 3 times per year!
  • Remote culture: work from home (or wherever you prefer).
  • Above market compensation, including equity, unlimited PTO + health, dental, and vision insurance.
  • Pick your own equipment/work set-up.

PAY: $21.00 per hour

TO BECOME AN AGENT:

Apply at https://mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.

Please reference agent ID code MJOLTanyaPhilip when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1 (405) 418-6160 and ask for Kimberly.

Jobseeker Live Chat:

https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Job Requirements

JOB REQUIREMENTS: Computer, Internet, and a home office set-up.

Qualifications

QUALIFICATIONS:

• 4+ years in a high growth customer-facing role.

• Several years of experience in a remote-first role.

• Passion for helping customers and being a teacher.

• Balanced: detail & process-oriented, while also a people-person.

• Outstanding ability for follow-through.

• Deep understanding of e-commerce and e-commerce trends.

• Proactive problem solver who isn’t afraid to break things.

• Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail.

• Ability to make any customer smile and deliver a great experience.

• Receptive to feedback and quick to iterate.

Apply
Get connected to pre-screened employers ready to hire you to work-at-home today! Visit us here: https://www.mommyjobsonline.com/join-now.html and select the work-at-home job bank portal of your choice based on your background skills to find work quicker.

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