Customer Success Specialist

Mommy Jobs Online
Published
July 2, 2020
Location
Queens Village, NY
Category
Job Type
Job ID
Customer Success Specialist
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
High School
Education Requirements
Not Specified
Salary
$19.74
Pay Type
Hour
Street Address
Remote

Description

Mommy Jobs Online (mommyjobsonline.com) is now seeking a professional remote Customer Success Specialist.

Responsibilities

  • Provide a proactive and a thorough customer service experience through email, chat and phone on all customer support needs; i.e., functionality questions, troubleshooting issues and configuration best practices.
  • Continuously maintain an expert level knowledge base on the platform
  • Creation and management of external documentation
  • Continuously work to improve training content, webinars, and tools accessible to the users
  • Diagnose issues/bugs and provide detailed testing evidence to the Product / Development Teams
  • Engage in proactive user communications for new features, reports, etc.
  • Lead and manage all efforts in getting the Avianis platform fully implemented into small to medium fleet size operations

Qualifications

  • Strong communication skills, with the ability to multi-task numerous communications simultaneously and be quick, efficient and confident throughout
  • Strong organizational and time management skills 
  • Process-oriented
  • Ability to self-manage, and work remotely with a minimum of daily oversight
  • Patient and can handle multiple tasks simultaneously
  • Strong problem-solving skills
  • Ability to quickly evaluate and make independent decisions
  • Well-developed interpersonal skills
  • Exceptional presentation and objection-handling skills 
  • Self-motivator to continuously work to enhance the customer’s support experience
  • Professional and personable
  • An ability to interact with various C-Level customer executives
  • A strong sense of teamwork, integrity and self-motivation
  • Bachelor’s Degree
  • Background in general aviation (specifically 135/91 operations)
  • Preferably been either a Flight Coordinator/Dispatcher/Charter Sales previously for a small amount of time
  • Understanding of cloud-based technology and integrations   
  • Previous experience educating and training a plus
  • This position is considered an Intermediate Level position. Will consider Entry-Level candidates depending on education and aptitude.  

Pay: $19.74 per hr

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOsulee when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default  

Job Requirements

Provide a proactive and a thorough customer service experience through email, chat and phone on all customer support needs; i.e., functionality questions, troubleshooting issues and configuration best practices.
Continuously maintain an expert level knowledge base on the platform
Creation and management of external documentation
Continuously work to improve training content, webinars, and tools accessible to the users
Diagnose issues/bugs and provide detailed testing evidence to the Product / Development Teams
Engage in proactive user communications for new features, reports, etc.
Lead and manage all efforts in getting the Avianis platform fully implemented into small to medium fleet size operations

Qualifications

Strong communication skills, with the ability to multi-task numerous communications simultaneously and be quick, efficient and confident throughout
Strong organizational and time management skills
Process-oriented
Ability to self-manage, and work remotely with a minimum of daily oversight
Patient and can handle multiple tasks simultaneously
Strong problem-solving skills
Ability to quickly evaluate and make independent decisions
Well-developed interpersonal skills
Exceptional presentation and objection-handling skills
Self-motivator to continuously work to enhance the customer’s support experience
Professional and personable
An ability to interact with various C-Level customer executives
A strong sense of teamwork, integrity and self-motivation
Bachelor’s Degree
Background in general aviation (specifically 135/91 operations)
Preferably been either a Flight Coordinator/Dispatcher/Charter Sales previously for a small amount of time
Understanding of cloud-based technology and integrations
Previous experience educating and training a plus
This position is considered an Intermediate Level position. Will consider Entry-Level candidates depending on education and aptitude.

Apply
Get connected to pre-screened employers ready to hire you to work-at-home today! Visit us here: https://www.mommyjobsonline.com/join-now.html and select the work-at-home job bank portal of your choice based on your background skills to find work quicker.

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