Customer Success Manager / Remote

Mommy Jobs Online
Published
July 2, 2020
Location
Hololulu, HI
Category
Job Type
Job ID
Customer Success Manager / Remote
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
High School
Education Requirements
Not Specified
Salary
$21.00
Pay Type
Hour
Street Address
Remote

Description

Mommy Jobs Online (mommyjobsonline.com) is now hiring remote Customer Success Managers.

​You will be working with our largest, high growth customers to ensure they are successful. You will do this by building strong relationships, helping them find long term solutions, and overcome any roadblocks. You’ll understand their goals, immerse yourself in their business, and give them the best practices to achieve success.

​This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, and the versatility to work on a variety of projects.

Responsibilities

  • Run one-on-one, best in class calls with our customers
  • Strategize with customers on marketing strategies to drive growth
  • Become a critical voice on the team in iterating on our customer journey 
  • Build strong relationships and brand loyalty with our customers 
  • Design creative and new ways to connect with customers to fuel growth
  • Triage technical issues with the customer and the Postscript team 
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We'll Love About You

  • 4+ Years in a high growth customer-facing role 
  • Passion for helping customers and being a teacher 
  • Balanced - detail & process-oriented, while also a people-person
  • Outstanding follow-through
  • Deep understanding of e-commerce and e-commerce trends 
  • Proactive problem solver who isn’t afraid to break things 
  • Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail
  • Ability to make any customer smile and deliver a great experience
  • Receptive to feedback and quick to iterate 
  • Several years of experience in a remote-first role

What You'll Love About Us

  • Happy customers who want your product
  • Opportunity to join a rocket ship in its early stages
  • Lots of room for growth – we empower our people then get out of their way
  • Fun – we're passionate and enjoy working together
  • Transparency - we’re open about the state of the business and take mentorship seriously
  • Empathy - we care about our employees and our customers - no room for jerks
  • Fast-paced, growth-focused environment
  • Travel - we get the whole team together in fun locations 3 times/year
  • Remote culture - work from home (or wherever)
  • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
  • Pick your own equipment/work set up

Pay:  $21.00 per hr

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLsulee when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default  

Job Requirements

Run one-on-one, best in class calls with our customers
Strategize with customers on marketing strategies to drive growth
Become a critical voice on the team in iterating on our customer journey
Build strong relationships and brand loyalty with our customers
Design creative and new ways to connect with customers to fuel growth
Triage technical issues with the customer and the Postscript team
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Qualifications

4+ Years in a high growth customer-facing role
Passion for helping customers and being a teacher
Balanced - detail & process-oriented, while also a people-person
Outstanding follow-through
Deep understanding of e-commerce and e-commerce trends
Proactive problem solver who isn’t afraid to break things
Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail
Ability to make any customer smile and deliver a great experience
Receptive to feedback and quick to iterate
Several years of experience in a remote-first role

Apply
Get connected to pre-screened employers ready to hire you to work-at-home today! Visit us here: https://www.mommyjobsonline.com/join-now.html and select the work-at-home job bank portal of your choice based on your background skills to find work quicker.

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