Customer Service Representative
Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available
The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request.
The following are required to enable job holders to perform the essential functions of the job.
Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision.
Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience).
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.
Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT).
Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays).
Work from home requirements:
Pay: $13.00 per hour
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.
Reference agent id code MJOLINGE when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.
Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default
Home office setup, computer with Windows 7 or greater, high speed internet, landline phone service
office skills, typing, use of phone headset