Communications Specialist

Mommy Jobs Online
Published
July 16, 2020
Location
Carle Heights, NY
Job Type
Job ID
Communications Specialist
Job Industry
Customer Service
Skills
Must meet all job description requirements.
Education
High School
Education Requirements
Not Specified
Salary
$19.00
Pay Type
Hour
Street Address
Remote

Description

Mommy Jobs Online is to be the front-line for interviewing candidates and customers alike. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving.

Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.

Requirements

In this role, you will:

  • Be an expert in our platform and help our customers and their candidates understand the value of our technology
  • Document and manage your cases for each Support interaction you have
  • Recognize, document, and alert leadership of trends in contacts and ongoing issues
  • Identify and communicate support process and product improvements
  • Delight each of your contacts with positive and encouraging interactions

Who you are

  • Excellent interpersonal communication skills
  • Positive attitude and drive to always be improving
  • Expert reading and writing skills
  • Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
  • 2+ years in a customer service role; experience in a technical support role is a plus
  • Strong problem-solving skills and ability to be resourceful

Job Requirements

  • A quiet and isolated space
  • Secure and reliable internet connection
  • Reliable and dedicated phone
  • The ability to accurately type at least 40+ words/minute
  • Ability to work a consistent schedule

Benefits

Flexible Paid Time Off | 401K - 5% Matching | Medical, Dental, Vision | 12 Weeks Maternity & Adoption

Pay: $19.00 per hr

Flexible work shifts available PT / FT.

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLSulee when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat -  https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default  

Job Requirements

Be an expert in our platform and help our customers and their candidates understand the value of our technology
Document and manage your cases for each Support interaction you have
Recognize, document, and alert leadership of trends in contacts and ongoing issues
Identify and communicate support process and product improvements
Delight each of your contacts with positive and encouraging interactions

Qualifications

A quiet and isolated space
Secure and reliable internet connection
Reliable and dedicated phone
The ability to accurately type at least 40+ words/minute
Ability to work a consistent schedule

Apply
Get connected to pre-screened employers ready to hire you to work-at-home today! Visit us here: https://www.mommyjobsonline.com/join-now.html and select the work-at-home job bank portal of your choice based on your background skills to find work quicker.

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